Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rodeoforged@gmail.com. Please note that returns will need to be sent to the following address: 3603 44th street, Lubbock TX, 79413

If your return is accepted, we will provide a return shipping label as well as instructions on how to send your package. The customer will be responsible for the cost of shipping for return requests made after 30 days of delivery. Items returned without a request will not be accepted. Return requests on custom powder coated items will not be accepted.

You can always contact us for any return questions at rodeoforged@gmail.com.

Damages and issues
We do not accept returns for damaged items. All items are inspected prior to shipping. Please contact the shipping carrier.

Exchanges
The fastest way to ensure you get what you want is to request an exchange. We will provide a return shipping label as well as instructions on how to send your package. The customer will be responsible for the cost of shipping for exchange requests made after 30 days of delivery. Once we receive your item and inspect it we will ship out your replacement. Exchanges on custom powder coated items will not be accepted. 

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at rodeoforged@gmail.com.